Privacy Policy

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TechNet Academy Privacy Policy

TechNetc Ltd (“TechNet Academy”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our services, including through our website at https://technetacademy.co.uk, communications, and course platforms (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Who We Are

TechNet Academy is operated by TechNetc Ltd, a UK-registered company delivering educational and professional development services.

Company Name: TechNetc Ltd
Registered Office: 92 High Street, Southend on Sea, Essex, SS1 1JN, United Kingdom
Contact Email: [email protected]

We are the “data controller” of the personal data processed under this policy, as defined by the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We collect personal information to provide, improve, and secure our Services. The types of data we collect include:

A. Personal Identifiers
- Full name
- Email address
- Phone number
- Postal address
B. Payment and Transaction Data
- Billing address
- Payment method (processed securely by third-party providers)
- Transaction history
C. Education and Course Data
- Course registrations
- Attendance records
- Assessment results and certifications
- Learner activity and progress
D. Technical and Usage Information
- IP address
- Device and browser type
- Pages visited and access times
- Cookies and similar tracking technologies

Refund requests are processed within 5–10 business days of confirmation. Approved refunds will be issued to the original method of payment.

3. How We Collect Information

We collect data in the following ways:

Directly from you via forms on our website
Through interactions with our Services (e.g., course participation, support queries)
Automatically through browser cookies and analytics tools

4. How We Use Your Information

We use personal data only where permitted by law. The purposes include:

Delivering educational content and managing course enrolments
Communicating with you about your account, progress, and support needs
Processing payments and fulfilling transactions
Issuing certificates and maintaining academic records
Analysing and improving our website and Services
Sending promotional and marketing communications (with your consent)
Complying with legal, regulatory, and contractual obligations

This is at the sole discretion of TechNet Academy and is not guaranteed.

5. Legal Basis for Processing

Our processing of your data is based on one or more of the following legal bases:

Contractual necessity: To deliver the Services you request
Legitimate interests: To enhance service quality and maintain secure systems
Legal obligations: For tax, accounting, and compliance purposes
Consent: For marketing communications and non-essential cookies

You may withdraw your consent at any time by contacting us or managing your preferences.

6. Sharing Your Data

We may share your information with trusted third parties who help us deliver our Services:

Payment processors (e.g., Stripe, PayPal)
Learning platforms and course hosting services
Marketing and analytics providers (e.g., Google Analytics)
Accrediting bodies, where applicable

All third parties are contractually obligated to safeguard your data and act only on our instructions.

7. Data Retention

We retain your data only as long as necessary:

Personal and course-related data is retained for the duration of your course plus two years
Marketing data is kept until you opt out or request deletion
Website usage data is retained in line with our Cookie Policy

When retention is no longer necessary, your data will be securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. The types include:

Essential Cookies: Enable core functionality (e.g., login, page navigation)
Analytics Cookies: Help us understand how visitors interact with the site
Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness

You may manage your cookie preferences through your browser settings or via our cookie consent banner. For more details, please see our Cookie Policy (coming soon).

9. International Data Transfers

Your data is processed and stored within the United Kingdom or the European Economic Area (EEA). We do not transfer your personal data outside these regions. If such transfers become necessary, we will ensure they are made with appropriate safeguards, including Standard Contractual Clauses or equivalent protections.

10. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal limitations)
Restrict or object to processing in certain circumstances
Withdraw consent, where processing is based on consent
Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [email protected].

11. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include secure servers, data encryption, and restricted access protocols.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law or our operations. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

✅ Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

TechNet Academy (TechNetc Ltd)
Email: [email protected]