You are eligible to request a refund under the following conditions:
This policy applies to both self-paced and instructor-led courses.
To initiate a refund request, please email us at [email protected] with the following information:
Refund requests are processed within 5–10 business days of confirmation. Approved refunds will be issued to the original method of payment.
In some cases, we may offer the option to:
This is at the sole discretion of TechNet Academy and is not guaranteed.
If you purchased a bundle (multiple courses) or subscription, the refund policy applies only if:
For subscriptions, refunds are not provided for partial billing periods.
If you are unable to access a course due to technical issues on our end, and we are unable to resolve the issue within a reasonable time (typically 3–5 working days), you may be eligible for a full refund. Proof (e.g., screenshots or videos) may be required.
We reserve the right to make exceptions in genuine cases of hardship or extenuating circumstances (e.g., medical emergencies, accidental purchases), provided that credible evidence is submitted.
All exceptions are reviewed on a case-by-case basis and remain at the discretion of TechNet Academy.
We reserve the right to amend this Refund Policy at any time. The most current version will always be posted on our website. Changes will not apply retroactively to purchases made before the policy update.
For any questions or refund requests, please contact:
📧 Email: [email protected]
🏢 Address: 92 High Street, Southend on Sea, Essex, SS1 1JN, United Kingdom
This policy adheres to the UK Consumer Contracts Regulations 2013, which gives consumers a 14-day right to cancel digital purchases (with limitations), and aligns with international norms for online learning platforms. No clauses here infringe on statutory rights.
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